• EVERY BRIDE MATTERS    info@vivienneatelier.com

FREQUENTLY ASKED QUESTIONS

  • Yes, we only carry wedding dress. We are holding a massive selection of designer labels with different styles. all hand-picked to suit any bride to get affordable and wow factor dress.

  • We suggest leaving at least 8-10 months before your wedding but once you set a date and venue, the next thing you want is to start looking at gowns. Making a decision as soon as you find a dress you love will be a big weight off your shoulders and you will avoid any expedite fees that may be incurred if you purchase your gown with less than 6 months time frame.

  • We have a huge selection of gowns in store and most of them are available for purchase off the rack. If you find something that you love but it isn’t the right size or color, rush orders are available at additional cost. Lead time for a rush order is usually around 12 weeks. If you have less than three months, we can offer you off rack option.

  • We do our best to accommodate as many beautiful body types as possible with our samples. For this reason, the majority of our sample sizes are sizes 8,10 and 12.  We also have select sample Plus sizes that range from 14-32. To top it off, we can order every size in all of our dresses.

  • We have about 300 dresses in each of our locations with different styles to fit brides at each location. Our website shows only some of the many styles available in our stores. Additional styles may be found in stores.

  • We strongly recommend making an appointment in advance. By creating an appointment, you ensure a great one on one experience with one of our dedicated stylists. We want to make sure that we have a consultant and room available for you when you arrive, and that you are able to book your desired appointment time.

  • When your gown is being ordered we will take your measurements and compare them to the size chart from the designer. Then we will order the dress size closest to the measurements taken. Alterations is an essential part of the wedding dress process as it is almost impossible to order a perfect fit dress no matter how accurate we measure you. Every bride has a different body type and your weight may fluctuate over the months as well. Certain styles such as long sleeve mermaid dresses will need more alterations compared to a strapless ball gown due to the fitted nature of the gown.

  • Typically, we advise our bride to come wearing nude color undergarments and a pair of shoes similar to the height you will wear to your wedding. However, most importantly, come with an open mind: you never know what styles you will fall in love with! In addition, showing us your inspiration photos will help your stylist understand your preference and style. They will suggest and pull options based off of your style and feedback. Furthermore, keeping an open mind and trying on various silhouettes might lead you to options that you never would have considered. Whether you stick to your inspiration or try on various styles, your stylist will help you find the gown that best suits you.

  • “Less is more!” Bring people whose opinions you value most!Most brides find it very difficult to make their own decision when too many opinions are presented. Secondly, seating can be limited on weekends. We can accommodate larger groups more easily on weekdays.

  • It is a simple process: When you have chosen your dress all that is needed is a 50% deposit. The industry delivery is between 5-8 Months. So please plan ahead! We do not offer in-house alteration service but industry standard alterations take 4-8 weeks without rush fees. If last minute alterations are needed they can be accommodated with a rush fee.

  • About two to three months is the industry recommended time frame

  • In this type of circumstance, you will still have to fulfill your contractual commitment to pay the balance on your gown and complete the sale. All sales are final. We do not allow cancellations, returns, or exchanges. If such a situation were to take place, you may wish to sell your dress privately or consign it.